Privacy Policy

KOHESION | Graphic and Website Design (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit this website or engage with our services. It complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Personal Information We Collect

We may collect personal information including:

  • Your name

  • Email address

  • Phone number

  • Business name

  • Information you submit via contact forms, enquiries or emails

  • Billing or payment-related information (processed via secure third-party platforms)

We may also collect non-personal and technical information, such as:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the site

This information helps us understand how the site is used and how to improve it.

2. How We Collect Information

We collect information when you:

  • Fill in a contact or enquiry form

  • Email us directly

  • Engage our services

  • Browse the website (via cookies and analytics tools)

  • If you voluntarily provide personal information, we assume it is provided for a legitimate purpose related to your interaction with us.

3. Why We Collect and Use Your Information

We collect and use personal information to:

  • Respond to enquiries and communications

  • Provide and manage our services

  • Issue invoices and process payments

  • Maintain business records

  • Send relevant updates or communications (only where appropriate or consented to)

  • Analyse website performance and user behaviour

  • Meet legal and regulatory obligations

We do not sell personal information to third parties.

4. Marketing Communications

You will only receive marketing communications from us if:

  • You have opted in, or

  • You would reasonably expect them based on prior interaction

All marketing communications include an option to unsubscribe.

5. Disclosure to Third Parties

We may disclose personal information to trusted third-party service providers where required to operate our business, including:

  • Website hosting and infrastructure providers (e.g. Squarespace)

  • Payment processors (e.g. Stripe, PayPal)

  • Analytics services (e.g. Google Analytics)

  • Email, booking or automation platforms

These providers are given access only to the information required to perform their services and are expected to handle it securely.

6. Overseas Disclosure of Information

Some third-party services we use may store or process data outside Australia (for example, in the United States or Europe).

Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in accordance with Australian privacy standards, as required under APP 8.

7. Cookies and Analytics

This website uses cookies and similar technologies to:

  • Improve functionality

  • Understand user behaviour

  • Analyse website traffic

You can disable cookies through your browser settings. The website will remain functional, though some features may be limited.

8. Data Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure.

While we implement appropriate safeguards, no online system can be guaranteed to be completely secure.

9. Data Retention

Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

When information is no longer required, it is securely deleted or de-identified.

10. Accessing or Correcting Your Information

You may request access to, or correction of, your personal information by contacting us using the details provided on this website.

Requests will be handled within a reasonable timeframe.

11. Complaints and Privacy Concerns

If you believe we have mishandled your personal information or breached the Australian Privacy Principles, please contact us so we can investigate and respond.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes to our practices or legal requirements.

The most current version will always be available on this page.

13. Contact Us

For privacy enquiries, access requests or complaints, please contact us via the details provided on this website.